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All in One Tech Helper Tool
📡 BWW I/O Survey
v1.05w
👋 Welcome to the LSA Field Service App

Your all-in-one field tool. Here’s everything you can do:

📺
BWW I/O Survey — Record TV sizes, brands, and input sources for every position. Submit directly to LSA.
📷
Required Photos — Checklists for wall mount, MSBUB pole, 2-arm pole, and DOA TV. Never miss a required shot.
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Troubleshooting Guides — Samsung model numbers, Contact Samsung, Upshow/EverPass support, projector install videos and more.
📞
Contact LSA — Reach dispatch, PM team, and email. One tap to call.
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My Sites — See all locations in your state with survey status. Tap any site for address, phone, maps, and a quick-launch button for the I/O Survey.
💬
Feedback — Submit bugs, suggestions, or data issues directly from the app.
⚙️
Settings — Choose your theme (Dark, BWW, Light), view your contact info, and request information changes. — Address, phone, and one-tap maps for any BWW location.
📞 Questions? Reach out to your project manager before you start if you're unsure about anything. We're here to help — don't guess!
v1.05w
Tools
🏪
Search for your site above
Type your store number or city to get started
My Sites
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Need coverage in additional states?
Required Photos
💡 Tips for a Smooth Installation
1️⃣
Test the new TV before removing the old one. Reinstalling a TV you just took down is frustrating.
2️⃣
Take a picture of the old TV before removing it. This prevents swapping out the wrong TV.
3️⃣
Send all pictures after completing each TV. You won’t need to backtrack with your ladder.
🔩
Wall Mounted TVs
📷 New TV working after unboxing & testing (DO NOT SKIP)
📷 Before shot of the wall
📷 Arms on new TV
📷 Lag bolts & mount on wall before TV goes up (IF YOU FORGET YOU MUST TAKE TV DOWN)
📷 Top view showing both arms in place
📷 Each side showing bottom latches engaged
📷 TV working
⚠️ Stud Requirements
🪵 Wooden studs → Lag bolts
🔩 Metal studs → Toggles
Metal studs with lag bolts, drywall screws, or self-tappers is NOT acceptable
At least 1 stud required — 2 preferred. Must perform weight test before installing new TV. Do not leave until LSA approves all pictures.
🟤
Pole Mounted TVs — MSBUB Mount
📷 New TV working after testing
📷 Old mount on old TV
📷 Mount installed on new TV
📷 Each nub in place — 1 pic must show latch (Must be latched)
📷 TV working
📦 Parts We Send
RGB to HDMI Converter (existing RGB → HDMI)
HDMI Cable (new TVs have no RGB inputs)
New screws for MSBUB — use these, not the stock Alan screws
🖇
2-Arm Pole Mounted TVs
📷 New TV working after testing
📷 Arms on old TV
📷 Arms on new TV
📷 Top or side showing both arms in place
📷 Each side or bottom showing bottom latches engaged
📷 TV working
📦 Parts We Send
RGB to HDMI Converter (existing RGB → HDMI)
HDMI Cable (new TVs have no RGB inputs)
🚫
DOA TV (Dead on Arrival)
📷 All 4 sides of the box
📷 Issue with the unit
📷 Label behind TV (model # and serial # must be visible)
📷 Labels on box (serial # and tracking # must be visible)
Troubleshooting Guides
📺
Finding the Model Number on a Samsung TV
Navigate to Settings based on your model year
2023 MODELS
Settings → All Settings → Support → About this TV
2022 MODELS
Menu → Settings → All Settings → Support → About this TV
2017 – 2021 MODELS
Settings → Support → About this TV
2016 MODELS
Settings → Support → Contact Samsung
2013 – 2015 MODELS
Menu → Support → Contact Samsung
🎬 Video: How to Find Samsung Model Number
📱
Contact Samsung Support
Step 1 — Call Samsung
Tech on-site calls: 866-726-4249
• Option 2 — Samsung TV
• Option 1 — TVs
• Explain issue, request warranty service ticket
Step 2 — Provide to Samsung
• Phone: 619-722-1749
• Contact: Jessica Barrett
📺
Upshow / EverPass Support
7 days a week — Daily 9am–8pm ET
💬 Text: (312) 500-9200
📽
Panasonic FRZ50 Projector Install
Robert installing with Chief RPAU mount:
🎬 Part 1 — FRZ50 Install 🎬 Part 2 — FRZ50 Setup
🔧
How to Install a Chief Projector Mount
🎬 Chief Mount — Part 1 🎬 Chief Mount — Part 2
More guides coming soon...
Settings
🎨 App Theme
👤 My Info
Name
-
Tech ID
-
Phone
-
Address
Not on file
State
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📱 About
LSA Field Service App — Version:
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Feedback
💬 Submit Feedback
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